Refund policy

30-Day Satisfaction Guarantee & Refund Policy

At Lumera Cosmetics, we want you to love your skin. We have a 30-day satisfaction policy, which means you have 30 days after receiving your item to request a refund.

Physical Returns & Hygiene: Due to the personal care, safety, and hygiene nature of cosmetic products, we do not accept physical returns or require items to be shipped back to us. Opened or used skincare bottles cannot be returned.

Damages and Issues: Please inspect your order upon reception and contact us immediately at support@lumeracosmetics.co if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right with a replacement or a refund.

Exceptions: Unfortunately, we cannot offer refunds or accept requests on sale items or gift cards.

Refunds: Because we do not accept physical returns, if your refund request is approved, you do not need to ship anything back. You will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at support@lumeracosmetics.co.