FAQs
What makes Lumera Wake-Up Serum different from regular eye creams? Unlike heavy, greasy creams that just sit on the skin, Lumera Wake-Up Serum is engineered as an instant 60-second wake-up call. It combines powerful peptides and natural retinol alternatives to target morning puffiness, dark circles, and fine lines without sticky residue or complicated routines.
How do I use the Wake-Up Serum in my morning routine? Apply a small amount to clean, dry skin around the eye area every morning. Gently pat the serum into the delicate under-eye zone until fully absorbed for an immediate refreshed look before your day begins.
Will this cause irritation or sensitivity around my eyes? Our formula uses gentle, skin-loving ingredients and natural retinol alternatives specifically designed to deliver high-performance anti-aging and depuffing care without harsh irritation or heavy synthetic additives.
How long until I see visible results? You will experience an immediate cooling, refreshing, and smoothing sensation right upon application. For long-term benefits like reduced fine lines and diminished signs of fatigue, consistent daily use yields the best results.
Do you accept physical returns if I am not satisfied? Due to personal care, safety, and hygiene standards, we do not accept physical returns or require opened skincare bottles to be shipped back. However, we back our products with a 30-day satisfaction policy—if you have any issues, simply contact our support team at support@lumeracosmetics.co
How does shipping work? All orders are fulfilled and shipped directly from our U.S. facility. Because we utilize domestic fulfillment within the United States, your package is printed with your custom product branding and dispatched quickly to your door.
What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and Apple Pay payments.
How can I contact Lumera Cosmetics? You can email us at support@lumeracosmetics.co where our customer service team will be happy to help you with whatever you need!
When will my order be processed? All orders are prepared and processed in our US fulfillment center between Monday and Friday. Please allow about 1–2 business days for processing before the order ships, with extra time possible during holidays and sale seasons.
When will my order ship? Orders are typically processed within 1–2 business days. Once shipped via USPS from our US fulfillment center, you will receive a tracking number via email, and shipping within the USA generally takes about 2–6 business days.
How long will it take to receive my order? Due to the processing and domestic transit time, the total delivery time is typically around 4–8 business days from the moment the order is placed.